Return Policy

This only applies to Valvin products purchased via this website that is within warranty. Valvin products purchased in a store or on another website must be returned to the original place of purchase.

Please email your RMA (Return Merchandise Authorization) request to info@floodingsensors.com. Please include the invoice number and the reason for return.

General Return Policy

Product must be in its original packaging material, manuals and other accessories provided by HGI Inc.
Product must be returned via a shipper that can track packages.
The shipping fee is non-refundable. The shipping costs for returning a product, as well as insurance, should responsible for paying by the buyer.
A valid RMA number must accompany the return and be visible on the outside of the returned package. Returns without an RMA number will be rejected and returned at buyer’s expense.
If the product is returned within the initial 30 days for refund or credit must be complete. Failure to return all product will result in a partial refund or credit.
All shipping discrepancies must inform HGI Inc. within three (3) business days of receipt of shipment.
A 25% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:

Any item that is returned after the 30 days grace period.
Any item that is not in its original condition, is physically damaged or is missing parts.
Please note that HGI Inc. reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above.
We suggest you read the complete return policy before you make your purchase.
To request an RMA number, please contact a customer service representative at (888) 452-3566 or send an email to info@floodingsensors.com